Dispatch times
Orders placed before 12pm MST on a business day are dispatched the same day. Orders placed after the cutoff, at a weekend, or on a public holiday are dispatched the next business day.
Dispatch is not delivery. Transit time depends on the service selected at checkout and on the carrier, and we do not control either once a parcel has left us.
Rates and delivery
Orders over $300 ship free. Below that a flat rate of $20 applies. The threshold is calculated on order value after any discount and before tax.
Orders go out by USPS Priority Mail, with typical transit of 1–2 business days after dispatch. That is a carrier estimate rather than a guarantee.
Packaging and storage
Lyophilized material is stable in transit at ambient temperature and is packed to protect the vial from impact. Where a compound requires it, orders ship with cold-chain packaging at no additional cost.
On arrival, refrigerate sealed vials at 2–8°C for short-term storage, or hold at −20°C for long-term storage, and protect them from light in both cases. Material that arrives warm is not necessarily compromised — lyophilized peptides tolerate transit temperatures — but storage conditions from the point of delivery are the purchaser's responsibility.
Tracking
A tracking number is emailed when your order is dispatched. If tracking has not updated within two business days of dispatch, contact us at info@metrapeptides.com and we will open an enquiry with the carrier.
Addresses
We ship to the address supplied at checkout. Please check it before ordering: once a parcel is in the carrier's network we cannot reliably redirect it, and parcels returned to us because of an incorrect or incomplete address are re-shipped at the purchaser's cost.
We do not ship to addresses where we have reason to believe the material is not being acquired for laboratory research.
Lost, delayed and damaged parcels
Carrier delays are outside our control and are not grounds for a refund on their own. Where a parcel arrives damaged, or where we shipped the wrong item, report it within 48 hours of delivery with photographs and we will replace or refund the order — see the refund policy.
Where a parcel is confirmed lost by the carrier, contact us and we will open a claim and make the order good.
Where we ship
We ship to addresses within the United States only. We do not currently ship internationally, and we cannot arrange delivery to a freight forwarder acting on behalf of an overseas recipient.